FAQ
Clear rules before launch.
How does the $50 First Response Test work?
First-time customers pay $50 upfront for one qualified Responsive Lead, immediate access and up to 33 days of TrustPros automated follow-up. If TrustPros secures one verified qualified appointment during the period, the booking upgrade is free. No appointment is guaranteed; you keep the lead even without a booking. Qualification, delivery timing and any refund or replacement conditions are agreed before launch.
What happens after the first response?
Subsequent Responsive Leads are $80 prepaid, including immediate access and 33 days of automated follow-up. If TrustPros secures a verified qualified booking, the approved $50 performance upgrade brings the total to $130. Without a booking, the total stays $80. Standard rates apply to the first 100 regular leads per client; beyond that, pricing is custom.
What if someone replies but says no?
That does not qualify as a Responsive Lead. The response must demonstrate genuine positive interest, curiosity, or willingness to continue the sales conversation.
What if the prospect books a call?
If TrustPros arranges and verifies a qualified appointment within the managed 33-day period, your first $50 test receives the booking upgrade free. For a regular $80 lead, a +$50 success fee applies only when the booking is verified, provided you authorized the potential fee upfront. A booking created independently by your team does not trigger the fee. TrustPros supplies the booking record and confirmation.
Does the prospect have to attend the meeting?
No. Booking Lead status is based on a verified booking, not meeting attendance. Attendance can be difficult to independently verify when TrustPros does not control the client's meeting environment.
What is a Closer Call?
A qualified opportunity handled by a professional closer for a focused sales conversation. The closer may diagnose needs, present the offer, handle objections and move the opportunity toward a decision.
Is the +$170 refunded if the prospect does not buy?
No. The +$170 Closer Call fee compensates for the professional closing time deployed on the opportunity. The outcome-based portion is the Client Lead fee of +8% of collected revenue.
Why does my offer need to cost at least $2,800?
Professional closing requires time and expertise. The minimum offer value helps ensure the economics make sense for both the client and TrustPros.
What happens if the prospect buys?
The opportunity becomes a Client Lead and TrustPros receives 8% of the revenue actually collected from that customer.
Is the 8% based on total contract value?
No. It is based on money actually collected. If a customer agrees to $10,000 but has only paid $2,000, the applicable success fee is calculated on the $2,000 collected.
Can I contact the lead directly?
Yes. Your contact access is immediate. We recommend letting TrustPros manage the 33-day follow-up to avoid duplicated or contradictory messages. If you take over, our automated messages pause. No fee is charged for a booking made independently by your team.
What if TrustPros does not secure a booking in 33 days?
There is no booking upgrade fee. You keep your Responsive Lead and can continue your own follow-up. The initial $50 trial or $80 regular response charge still applies.
When is the +$50 booking upgrade charged?
Only after TrustPros secures a verifiable, qualified appointment under the booking criteria agreed with you. The potential success fee must be authorized before campaign activation, with booking evidence supplied. A prospect cancellation or no-show is handled under the agreed credit or rebooking policy; a meeting attendance guarantee is not included.
What happens after 100 Responsive Leads?
The first 100 regular Responsive Leads per client use the standard $80 upfront and +$50 verified booking upgrade rates. From lead 101 onward, pricing is customized to volume, targeting and campaign needs. The introductory $50 trial is separate from the 100 regular leads.